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3 priorities have been set by BNP Paribas in terms of quality: constantly improve customer satisfaction; use quality as leverage in the development of BNP Paribas; and mobilise the entire personnel to achieve these objectives.

. Display the BNP Paribas Group quality polilcy (May 2006)

MEDIA CENTER | VIDEO

	Antoine Sire, Head of Brand, Communications and Quality present the "Objective Quality" website. BNP Paribas is rolling out methodologies that can enhance the effectiveness of the processes and their performances: BNP Paribas is the world’s leading bank in terms of ISO 9001 certifications, and we are also very active in CMMI and ITIL. Innovation in all its forms makes it possible to offer a service that will be of far greater quality and that will be more homogenous than before.

Antoine Sire, Head of Brand, Communications and Quality present the "Objective Quality" website.

BNP Paribas is rolling out methodologies that can enhance the effectiveness of the processes and their performances: BNP Paribas is the world’s leading bank in terms of ISO 9001 certifications, and we are also very active in CMMI and ITIL.
Innovation in all its forms makes it possible to offer a service that will be of far greater quality and that will be more homogenous than before.

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