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Editorial

3 priorities have been set by BNP Paribas in terms of quality: to improve continuously clients' satisfaction and the security of their operations; to use quality as lever of the enterprise development; and to mobilize all the employees to achieve these objectives.

Display the BNP Paribas Group quality polilcy (March 2009)

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Antoine Sire, Head of Brand, Communications and Quality present the "Objective Quality" website.

BNP Paribas is rolling out methodologies that can enhance the effectiveness of the processes and their performances: BNP Paribas is the world’s leading bank in terms of ISO 9001 certifications, and we are also very active in CMMI and ITIL.
Innovation in all its forms makes it possible to offer a service that will be of far greater quality and that will be more homogenous than before.